FAQs - About Hivequarter Co.

  • What services does Hivequarter Co. offer?

    Hivequarter Co. offers live laser engraving, custom photo booth experiences, sticker vending machines, and custom event decor and giveaways.

  • Where is Hivequarter Co. based? Do you travel?

    We're based in Rancho Cucamonga, CA and serve events across Southern California, including Los Angeles, Orange County, San Diego, and the Inland Empire. We’d love to travel farther for the right event.

  • Who are the people behind Hivequarter Co.?

    Hivequarter Co. is run by Sean and Elyssa, a creative couple with backgrounds in design, photography, content, and event production. Every experience we offer is personally designed, staffed, and executed by us. Learn more about us and how we started Hivequarter Co.

  • What kind of events do you work?

    We work weddings, corporate events, brand activations, private parties, pop-ups, and more. Whether it’s a backyard birthday or a full-scale launch party, we bring a high-touch, design-forward experience to every event.

  • Can you create branded experiences for businesses or corporate clients?

    Yes! We specialize in branded experiences, from live logo engraving to custom photo magnets and sticker machines for activations, conferences, and promotional events.

  • How far in advance should I book Hivequarter Co.?

    We recommend booking 4–6 weeks in advance to secure your date, especially during peak event seasons. Rush bookings are sometimes available depending on our schedule.

  • Is Hivequarter Co. licensed and insured?

    Yes, we carry full general liability insurance and can provide a certificate of insurance (COI) for your venue or event planner upon request. This request takes 10-14 days and a fee, so please plan accordingly.

  • Why should I book Hivequarter Co. over other vendors?

    We combine clean, modern design with interactive, guest-focused experiences. Our services aren’t just trendy - they’re well-built, highly personalized, and run by two people who care deeply about the details.

FAQs - Live Laser Engraving

  • How does live laser engraving work at events?

    We set up at your event with our laser machine, and guests pick from your chosen items and customize them on the spot. Each one is engraved within minutes, creating a unique keepsake to take home.

  • What items can be engraved at my event?

    We can engrave items made of wood, leather, acrylic, coated metal, and more. Popular items include keychains, flasks, notebooks, and jewelry.

  • How much does live engraving cost?

    Our live laser engraving service starts at $1,200 with different packages to choose from. Travel up to 30 miles from Rancho Cucamonga is included.

    Check out our live laser engraving packages here.

  • What kind of events work best for live laser engraving?

    Live engraving adds a luxe, interactive touch to weddings, brand activations, pop-ups, retail events, corporate functions, and influencer or media gatherings.

  • Can you engrave my logo or custom design?

    Yes! We can engrave logos, monograms, or custom graphics. Vector files (like .svg or .ai) are preferred for clean, crisp results.

  • What do you need for setup?

    We need one standard power outlet, a shaded or covered area (if outdoors), and room for a 6-foot table with access to the guest area. We bring the rest!

  • How long does it take to engrave one item?

    Most engravings takes anywhere from 10 seconds to a minute per item, depending on the material and design complexity. We work quickly without compromising quality.

  • How do I book your live laser engraving services?

    Booking is simple. Just fill out our inquiry form or contact us directly. A signed agreement and $100 deposit will secure your date.

FAQs - Photo Booth Experiences

  • What types of photo booth services do you offer?

    We offer several unique booth styles: Digital Booth (GIFs, boomerangs, instant sharing), Signature Booth (12MP camera + printing), Premium Booth (DSLR camera + printing), Magnet Photo Booth (2x2" take-home magnets), Glam Booth (black-and-white filtered portraits), and soon, Trading Card Booth (custom collectible-style photo cards).

  • How much do your photo booth packages cost?

    Our packages start at $400 for the Digital Booth. Premium experiences like the DSLR, Glam, Magnet, or Trading Card Booths start at $800.

  • What is a Magnet Photo Booth?

    Guests step into our Digital Booth and have their photo taken. Then, instead of a print, they receive a 2x2" glossy photo magnet created on the spot. It’s an interactive experience and a keepsake your guests will actually take home and keep.

  • How many magnets can guests take?

    There’s no limit on photos, and we average 80–100 magnets per hour depending on guest flow.

  • Can I customize the magnet design?

    Yes! We create a custom photo frame overlay with your event theme, logo, or brand colors. It’s printed on every magnet for a polished, personalized touch.

  • What's the difference between the Signature and Premium Booth?

    The Signature Booth uses a 12 MP camera and LED lighting and includes prints. The Premium Booth uses a DSLR camera for higher-quality images and professional lighting, ideal for prints.

  • Is Wi-Fi required for a photo booth?

    Wi-Fi is preferred for instant sharing via text or email. If a strong connection isn’t available, we’ll queue content and send it out once we reconnect. Or, you can rent a WiFi hotspot from us for a small fee.

  • What is a Glam Booth?

    Our Glam Booth features DSLR photography, studio lighting, and a signature black-and-white filter with subtle skin smoothing (aka the Kardashian filter) for red carpet-style portraits.

  • How does the Trading Card Booth work?

    We take guest photos and overlay them with a custom trading card design. Cards are printed on-site as glossy paper keepsakes, secured in a hard plastic case, and sealed with an official holographic sticker.

  • Can I design the trading card myself?

    Yes! You can provide your own design, or we’ll create one for you based on your event theme, color palette, or brand. We’ve got 10+ years experience in real graphic design (aka not Canva), so you can rest assured knowing your design is in great hands.

  • Do guests get a digital version of the trading card too?

    Yes. Every trading card booth includes an option for instant sharing so guests receive both a printed card and digital copy.

  • How much space is required for a photo booth setup?

    Most booths require a minimum 8x8×8 feet of space. Some setups, like the Magnet Photo Booth and Trading Card Booth, need extra room for assemble stations.

  • Do you need access to power?

    Yes. All photo booths need access to one standard power outlet within 20 feet of the setup area.

  • How long does setup take?

    Setup takes 1 to 1.5 hours, depending on the booth type and layout. We arrive early to test lighting, gear, and guest flow.

  • Do you provide attendants for the booths?

    Yes. All premium booths come with at least one Hivequarter Co. team member on-site. Larger or more complex setups include two attendants to assist and engage guests.

  • Can I book you for multiple booths?

    Absolutely! Let us know what you have in mind and we’ll give our suggestions.

  • What’s included in the wedding photo booth package?

    Our wedding photo booth packages include essentials like our photo guestbook, 1 hour of free idle time, and a COI for your venue.

  • What’s included in the corporate photo booth package?

    Our corporate photo booth packages include a COI or your venue, a WiFi hotspot, lead capture, and analytics.

  • Can we choose the photo layout and design?

    Yes! You can select from several photo layout templates, and we offer customization options to match your event’s theme or branding.

  • What happens if the event runs longer than expected?

    If your event runs late, we can extend the booth rental when possible. Just let us know early. Extra time is billed at our normal hourly rate and paid upfront.

FAQs - Sticker Vending Machine

  • How does the sticker vending machine work?

    Our retro-style vending machine is filled with vinyl stickers, temporary tattoos, or mini art prints. Guests insert a token and receive a surprise design. Like the nostalgic machines you remember, but way cooler because it’s all about you.

  • Can I design the stickers myself?

    Absolutely! You can supply your own sticker designs, choose from our predesigned library, or we can create a custom set for you based on your theme, brand, or event style.

  • How much does it cost to rent a sticker machine?

    Sticker vending machine rentals start at $300, which includes the machine, 50 stickers, and tokens. Additional stickers can be purchased, as well as custom sticker designs.

  • How long does setup take?

    Setup typically takes 15-20 minutes. We’ll handle delivery, placement, and pickup so everything runs smoothly.

  • How much space do you need for setup?

    The machine has a small footprint about 2×2, making it a big feature for a small space.

  • Do I have to provide quarters for the machine?

    Nope! We supply tokens for your guests to use. It keeps the experience seamless and event-friendly (no digging for change required).

  • Do you design the front panel for me?

    Yes! We’ll design a custom front display with your logo, colors, or event theme to make the machine fully branded and on-point.

  • What happens if there stickers leftover?

    Any remaining stickers are yours to keep after the event.

FAQs - Custom Event Decor and Giveaways

  • What kind of signage do you offer?

    We create custom laser-cut signs for weddings, events, and brands, like bar signs, drink tags, and place cards. Our machines cut up to 12" by 19".

  • How far in advance should I place my order?

    We recommend placing your order at least 3–4 weeks before your event. Rush orders may be possible depending on our schedule, but early booking guarantees availability and design time.

  • Do you have a catalog of products you offer?

    We don’t offer a traditional catalog since all of our work is custom. That said, feel free to send us your inspo photos and we’ll let you know if we can make it happen!

  • How do I get my products from you?

    We can ship your order directly to you, or arrange local pickup if you're near Rancho Cucamonga, CA. Most order ship at a flat $5 or $10 fee.

  • What materials do you work with for custom decor?

    We primarily use wood and acrylic, but we also work with other materials depending on your project. All pieces are laser-cut and finished in-house for a clean, professional look.

  • Can I see a proof before my order is made?

    Definitely. Every custom order includes a digital design proof for your approval before we cut or engrave anything.

  • Do you offer installation or setup?

    We offer on-site setup for local events, depending on the size and complexity of your order. This service is available for an added fee. Feel free to ask us for a quote.

  • What’s your return or cancellation policy for custom orders?

    Because each piece is made-to-order, we’re unable to accept returns on custom items. Once you approve the final proof, we begin production right away—so we’re only able to accommodate cancellations before proof approval. After that, all sales are final.

  • What types of branded giveaways do you offer for corporate events?

    We do laser-engraved water bottles, tech stuff like power banks, desk accessories, awards, keychains, and nice executive gifts. Everything gets permanently branded with our laser engraver - no peeling or fading.

  • Do you offer design consultation for corporate branding?

    Absolutely! We'll help you figure out the best way to get your logo looking sharp with laser engraving. We know what works and what doesn't.

  • What materials work best with laser engraving?

    Stainless steel, aluminum, bamboo, leather, glass, and ceramics all look amazing when laser engraved. We can help you pick something that fits your budget and style.

  • How do I order?

    You can reach out to us through our contact page, text us at 714-728-0271, or email us at info@hivequarter.com. We’ll discuss your needs, give you a quote, and go from there.

FAQs - Payments and Fees

  • Do you require a retainer to book your services?

    Yes, a $100 retainer is required to secure your date and begin the booking process.

  • What payment methods do you accept?

    We accept all major credit and debit cards, as well as Zelle for easy, secure payments.

  • Is travel included?

    Travel is included within 30 miles of Rancho Cucamonga, CA. For locations beyond that, our travel fee starts at $30.

  • Are there any setup or teardown fees?

    No. Setup and teardown are included in all packages.

  • Do you offer payment plans?

    Yes, payment plans are available but must be requested and approved before signing the service agreement.

  • Do you offer discounts?

    Yes! Enjoy 5% off when you sign up for our newsletter, 5% off for paying your balance in full at booking, and discounts for events held Monday through Thursday.

  • Do you travel outside your service area?

    Yes, we’re happy to travel far and wide. For events more than 200 miles away, a lodging fee is required.

  • Do you have any other fees I should know about?

    Additional fees may apply for travel beyond 30 miles, outdoor events (which include a tent, sidewalls, and a portable power station), or special venue requirements. We’ll always disclose any fees upfront in your quote.

FAQs - Post-Event

  • Do I get a copy of the photos from the event?

    Yes! You’ll receive a downloadable online gallery with all photos and digital keepsakes within 5 business days after your event.

  • Do you post photos or videos from my event?

    We respect your privacy and only share photos or videos publicly with your permission. Just let us know your preferences when booking.

  • Do you accept tips?

    Tips are always appreciated but never required. If you’d like to leave one, our team will thank you! Zelle: hivequarterco@gmail.com

  • Where can I leave a review?

    You can leave a review on our Google Business profile or Yelp. We love hearing from happy clients!

FAQs - Policies

  • What’s your cancellation policy?

    If you cancel more than 10 days before your event, only your retainer is forfeited. Cancellations within 10 days of the event are non-refundable, and all payments made up to that point will be forfeited.

  • What if there's a bad WiFi connection?

    We recommend a stable Wi-Fi connection for digital sharing. If Wi-Fi is weak or unavailable, we’ll save content offline and send it once reconnected. We’re not responsible for slow or unavailable Wi-Fi.

  • What if the equipment needs maintenance during my event?

    We guarantee 85% uptime during your event. Time spent doing quick maintenance tasks like printer refills, camera settings, or laser adjustments are normal and not refundable.

  • What if there is bad weather during my event?

    We don’t set up outdoors if the weather forecast poses a risk to equipment or safety. Please have an indoor or covered backup ready. We don’t offer refunds for weather-related issues, but we do allow one reschedule within 12 months.